1. Where are your brands from?
The Jock Shop is an authorized distributor for Andrew Christian (USA), Croota (Australia), GX3 (Japan), 2eros (Austrlian), Marcuse (Australia), AussieBum (Australia), NewUrbanMale (Taiwan), Happy Socks (Sweden), Teamm8 (Australia), C-in2 (Canada).
2. What modes of payment do you accept?
We accept credit card payment, Paypal, bank transfer and cash upon collection.
3. How can I stay updated?
Follow us on Facebook, Instagram and/or Twitter
4. The item I want is sold out!
Just drop us an email and we'll see what we can do for you. Some of our products may be limited in quantity, or may not be in production anymore. We will, however, try our best.
5. There's an item I like, but you do not carry it.
If you found something from Andrew Christian or Croota or GX3 that you like, just drop us an email with the model number, design, size, color and/or a picture of what it looks like and we will try to obtain it for you.
6. Where do you ship to?
We ship both overseas and locally (Singapore). Check out our shipping policy for more information.
7. What payment types do you accept?
We currently accept Visa, Mastercard, American Express and Paypal. For local orders within Singapore, we accept bank transfer and for those wanting to pick it up, may pay upon collection.
8. Why is my item taking so long to arrive?
The estimated shipping time for orders within Singapore is 2-4 working days, while for orders outside of Singapore is 7-14 working days.If your item is taking longer than expected, please drop us an email and we will check the status of your package for you.
9. Can I return my product?
For underwear, all purchases that have been opened are non-exchangeable or refundable. Sportswear can be exchanged within 14 days upon receiving the item(s) Please read our fair exchange policy for more information.
7. I forgot my password; what should I do?
Don't panic! Just click the 'Forgot Password' link on your login page. If that doesn't work, just email us.
8. How safe is my personal information?